Editorial / Pricing Refresh

 

Brand and Pricing Refresh

Who is Plusnet?

Plusnet is a friendly, straight talking, award-winning communications provider. We were born in Yorkshire in 1997 with a simple belief - everyone deserves to pay a fair price and still get great customer service. We provide great value broadband, home phone, TV and SIM Only mobile plans, all with helpful friendly people in the UK and on hand 365 days of the year, to sort stuff out. We also offer fibre optic broadband that delivers superfast speeds of up to 76Mb, meaning you can stream TV, movies in glorious HD, music and use multiple devices at the same time.

 

Comparison table content: Unlimited Broadband up to 17Mb - Unlimited Fibre Broadband up to 38Mb - Unlimited Fibre Extra Broadband up to 76Mb - No fair usage caps - 12, 18 or 24 month contracts.

Upfront costs: Equipment cost - £0.00 - Unlimited Broadband activation fee - £10 - Unlimited Fibre & Unlimited Fibre Extra activation fee - £25 - If a customer requires a new line installation £49.99 - No delivery fees.

Further information: Plusnet offers unlimited broadband with no fair usage caps, ideal for streaming and gaming - Award winning UK based customer services available 365 days a year - More satisfied customers than Sky, Talk Talk and Virgin (Independent survey taken by GFK NOP) - We never compromise on value or service - We continue to deliver outstanding service, recognised by the many awards we've won - Flexible contract lengths. Choose from 12, 18 or 24 month contracts to suit you - Plusnet’s online parental control “Safeguard” perfect for blocking unwanted websites.

Traffic Prioritisation: “Plusnet has been investing heavily in its network which has increased the capacity and resilience of the network so residential traffic prioritisation will be removed overnight from June 28 to June 29.”

Why are you removing traffic prioritisation? Plusnet has been investing in its network improving capacity and resilience, and as such we are confident customers will see no degradation in service due to the removal of traffic prioritisation.

When will the removal of traffic prioritisation take place? Traffic prioritisation will be removed overnight from June 28 to June 29.

What products will have the removal of traffic prioritisation? Plusnet’s residential unlimited ADSL and fibre broadband customers will have traffic prioritisation removed. Business will not.

What about all your previous statements about how brilliant traffic prioritisation is? Plusnet is always looking at ways to continue to improve its service and products and now we’ve invested heavily in the new network we are removing traffic prioritisation and are confident customers will see no degradation in service.

What if a customer wants to continue with traffic prioritisation? Any customers who do want to continue to use traffic prioritisation can do so by ringing 0800 432 0200.

Broadband packages

Unlimited Broadband

• Our reliable broadband package for your everyday needs.
• Ideal for everyday streaming, web browsing and general internet use.
• Enjoy download speeds of up to 17Mb.
• Free router worth £40.
• Completely unlimited – so you can watch back-to-back movies as often as you like.

Unlimited Fibre Broadband

• Our superfast and reliable fibre broadband.
• Let’s you do more of what you love online faster.
• Enjoy download speeds of up to 38Mbs.
• Perfect if you’re an online gamer or movie buff, and regularly stream HD TV and films.
• Great when the whole family needs to be online at the same time.
• Free wireless Hub One Router worth £99.99.

Unlimited Fibre Extra Broadband

• Our fastest fibre broadband. Superfast and reliable, it lets you do more of what you love online - even faster.
• Enjoy download speeds of up to 76Mbps.
• Great when the whole family needs to be online at the same time – on lots of different devices.
• Wireless Hub One Router worth £99.99.

Plusnet Mobile (Sim only)
• Plusnet provide sim only plans bursting with data, calls and texts for hardly any cash.
• 30 day rolling contracts
• Proud to use EE’s 4G Network
• Terms and exclusions apply.
• UK based customer service.
• Mate’s rates – Plusnet broadband or home phone customers get access to fantastic offers we reserve for our best mates.

BT Sport: BT Sport can be added to Plusnet broadband providing you are a Plusnet broadband customer and have a Sky box or Plusnet’s YouView platform. If you sign up to a BT Sport pack through Plusnet, you’ll then be able to watch 42 live Barclays Premier League games, BT Sport 1, BT Sport 2, BT Sport 3, BT Sport ESPN and BT Sport Europe through your TV.

Pricing Refresh

Why are we making changes? We're always reluctant to increase prices, but even we have to sometimes.
This allows us to continue providing brilliant service (we won 21 awards in the past year!) at great value and introduce benefits such as Plusnet Call Protect - the free service which helps stamp out nuisance calls.

Which services are affected? Pricing changes apply to Plusnet line rental, Line Rental Saver, home phone packages, early termination charges, call charges and call set up fees. They will come into effect from 29th June 2017.

What changes are you making to line rental? The cost of our line rental will increase by £1 from £17.99 to £18.99 per month.We are also increasing the cost of Line Rental Saver.
This will increase by £12 from £185.88 (£15.49 a month) to £197.88 (£16.49 a month).
This will be applied at the point of sign-up from 29th June.

What changes are we making to call plans? From 29th June 2017, we will be introducing a fair usage limit on 0845 and 0870 calls of 150 calls or 1000 minutes a month (whichever is reached first) for all call plans which include calls to these numbers. These are the changes we're making to our call plans available from 29th June:

Anytime International 300 - new price £8.00 per month with increased call cap for international calls

Includes:
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 at any time (except calls to indirect access numbers (which include calling cards) and dial-up Internet access).

Anytime: 25% discount to top 35 international destinations: (Anytime international 300). Get a 25% discount on chargeable calls to all countries listed in our top 35 international destination for more information see our tariffs guide.

300 Anytime minutes: (Anytime international 300). Means 300 inclusive minutes to USA mobiles, Canada mobiles and all landlines listed in our top 35 international destinations. The call cap has now increased from 30 minutes for international calls to 60 minutes. If you hang up and re-dial before 60 minutes (local and international) you won't be charged. Our fair usage policy applies to the Anytime International call plan.

This new price will be visible on your first bill from 29th June 2017. The fair usage policy applies to this call plan.

What changes are you making to individual call charges?

Charges have also increased to our call set-up fees (where applicable) and calls to mobiles.

 

 Plusnet  

29-06-2017

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