Brand
and Pricing Refresh
Who is
Plusnet?
Plusnet is a friendly, straight talking, award-winning
communications provider. We were born in Yorkshire in
1997 with a simple belief - everyone deserves to pay a
fair price and still get great customer service. We
provide great value broadband, home phone, TV and SIM
Only mobile plans, all with helpful friendly people in
the UK and on hand 365 days of the year, to sort stuff
out. We also offer fibre optic broadband that delivers
superfast speeds of up to 76Mb, meaning you can stream
TV, movies in glorious HD, music and use multiple
devices at the same time.
Comparison
table content: Unlimited Broadband up to
17Mb - Unlimited Fibre Broadband up to 38Mb - Unlimited
Fibre Extra Broadband up to 76Mb - No fair usage caps - 12, 18 or 24 month contracts.
Upfront costs:
Equipment cost - £0.00 - Unlimited Broadband activation
fee - £10 - Unlimited Fibre & Unlimited Fibre Extra
activation fee - £25 - If a customer requires a new line installation
£49.99 - No delivery fees.
Further information:
Plusnet
offers unlimited broadband with no fair usage caps,
ideal for streaming and gaming - Award winning UK based
customer services available 365 days a year - More satisfied customers than Sky, Talk Talk and
Virgin (Independent survey taken by GFK NOP) - We never
compromise on value or service - We continue to deliver
outstanding service, recognised by the many awards we've
won - Flexible contract lengths. Choose from 12, 18 or
24 month contracts to suit you - Plusnet’s online parental control “Safeguard” perfect
for blocking unwanted websites.
Traffic Prioritisation:
“Plusnet has been investing heavily in its network which
has increased the capacity and resilience of the network
so residential traffic prioritisation will be removed
overnight from June 28 to June 29.”
Why are you removing traffic prioritisation?
Plusnet has been investing in its network improving
capacity and resilience, and as such we are confident
customers will see no degradation in service due to the
removal of traffic prioritisation.
When will the removal of traffic prioritisation take
place?
Traffic prioritisation will be removed overnight from
June 28 to June 29.
What products will have the removal of traffic
prioritisation?
Plusnet’s residential unlimited ADSL and fibre broadband
customers will have traffic prioritisation removed.
Business will not.
What about all your previous statements about how
brilliant traffic prioritisation is?
Plusnet is always looking at ways to continue to improve
its service and products and now we’ve invested heavily
in the new network we are removing traffic
prioritisation and are confident customers will see no
degradation in service.
What if a customer wants to continue with traffic
prioritisation?
Any customers who do want to continue to use traffic
prioritisation can do so by ringing 0800 432 0200.
Broadband packages
Unlimited Broadband
• Our reliable broadband package for your everyday
needs.
• Ideal for everyday streaming, web browsing and general
internet use.
• Enjoy download speeds of up to 17Mb.
• Free router worth £40.
• Completely unlimited – so you can watch back-to-back
movies as often as you like.
Unlimited Fibre Broadband
• Our superfast and reliable fibre broadband.
• Let’s you do more of what you love online faster.
• Enjoy download speeds of up to 38Mbs.
• Perfect if you’re an online gamer or movie buff, and
regularly stream HD TV and films.
• Great when the whole family needs to be online at the
same time.
• Free wireless Hub One Router worth £99.99.
Unlimited Fibre Extra Broadband
• Our fastest fibre broadband. Superfast and reliable,
it lets you do more of what you love online - even
faster.
• Enjoy download speeds of up to 76Mbps.
• Great when the whole family needs to be online at the
same time – on lots of different devices.
• Wireless Hub One Router worth £99.99.
Plusnet Mobile (Sim only)
• Plusnet provide sim only plans bursting with data,
calls and texts for hardly any cash.
• 30 day rolling contracts
• Proud to use EE’s 4G Network
• Terms and exclusions apply.
• UK based customer service.
• Mate’s rates – Plusnet broadband or home phone
customers get access to fantastic offers we reserve for
our best mates.
BT Sport:
BT Sport can be added to Plusnet broadband providing you
are a Plusnet broadband customer and have a Sky box or
Plusnet’s YouView platform. If you sign up to a BT Sport
pack through Plusnet, you’ll then be able to watch 42
live Barclays Premier League games, BT Sport 1, BT Sport
2, BT Sport 3, BT Sport ESPN and BT Sport Europe through
your TV.
Pricing Refresh
Why are
we making changes? We're always reluctant to increase prices, but even we
have to sometimes.
This allows us to continue providing brilliant service
(we won 21 awards in the past year!) at great value and
introduce benefits such as Plusnet Call Protect - the
free service which helps stamp out nuisance calls.
Which services are affected? Pricing changes apply to Plusnet line rental, Line
Rental Saver, home phone packages, early termination
charges, call charges and call set up fees. They will
come into effect from 29th June 2017.
What changes are you making to line rental? The cost of our line rental will increase by £1 from
£17.99 to £18.99 per month.We are also increasing the
cost of Line Rental Saver.
This will increase by £12 from £185.88 (£15.49 a month)
to £197.88 (£16.49 a month).
This will be applied at the point of sign-up from 29th
June.
What changes are we making to call plans? From 29th June 2017, we will be introducing a fair usage
limit on 0845 and 0870 calls of 150 calls or 1000
minutes a month (whichever is reached first) for all
call plans which include calls to these numbers.
These are the changes we're making to our call plans
available from 29th June:
Anytime International 300
- new
price £8.00 per month with increased call cap for
international calls
Includes:
Anytime
calls: Calls of up to an hour to UK
landlines beginning with 01, 02, 03, 0845 and 0870 at
any time (except calls to indirect access numbers (which
include calling cards) and dial-up Internet access).
Anytime:
25% discount to top 35 international
destinations: (Anytime international 300). Get a 25%
discount on chargeable calls to all countries listed in
our top 35 international destination for more
information see our tariffs guide.
300 Anytime
minutes: (Anytime international 300).
Means 300 inclusive minutes to USA mobiles, Canada
mobiles and all landlines listed in our top 35
international destinations. The call cap has now
increased from 30 minutes for international calls to 60
minutes. If you hang up and re-dial before 60 minutes
(local and international) you won't be charged. Our fair
usage policy applies to the Anytime International call
plan.
This new price will be visible on your first bill from
29th June 2017. The fair usage policy applies to this
call plan.
What changes are you making to individual call charges?
Charges have also increased to our call set-up fees
(where applicable) and calls to mobiles.
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