Press Release / Plusnet Brand refresh

 

Plusnet is a friendly, straight talking, award-winning communications provider. We were born in Yorkshire in 1997 with a simple belief - everyone deserves to pay a fair price and still get great customer service. We provide great value broadband, home phone, TV andSIM only mobile plans, all with helpful friendly people in the UK who are on hand 365 days of the year. We also offer fibre optic broadband that delivers superfast average speeds of 66Mb, meaning you can stream TV, movies in glorious HD, music and use multiple devices at the same time.

Comparison table content: Unlimited Broadband with an average speed of 10Mb - Unlimited Fibre Broadband  with an average speed of 36Mb - Unlimited Fibre Extra Broadband with an average speed of 66Mb - No fair usage caps - Free caller display - Flexible contract lengths.

Upfront costs: Equipment cost - £0.00 - Unlimited Broadband activation fee - £10 - Month paid in advance - Unlimited Fibre & Unlimited Fibre Extra activation fee - £25 - If a customer requires a new line installation - £49.99 - No delivery fees  

Further information for provider pages: Plusnet offer unlimited broadband with no fair usage caps, ideal for streaming and gaming - Award winning UK based customer services available 365 days a year - More satisfied customers than Sky, Talk Talk and Virgin (Independent survey taken by GFK NOP) - We never compromise on value or service, recognised by the many awards we've won - Free caller display - Flexible contract lengths - Plusnet’s online parental control “Safeguard” perfect for blocking unwanted websites

Traffic Prioritisation: Plusnet has been investing heavily in its network which has increased the capacity and resilience of the network so residential traffic prioritisation is a thing of the past, this means when we say unlimited it means truly unlimited broadband.

Broadband packages

Unlimited Broadband: Our reliable broadband package for your everyday needs - Ideal for everyday streaming, web browsing and general internet use - Enjoy average download speeds of 10Mb - Router included (worth £40) - Completely unlimited – so you can watch back-to-back movies as often as you like.

Unlimited Fibre Broadband: Our superfast and reliable fibre broadband - Let’s you do more of what you love online faster - Enjoy average download speeds of 36Mbs - Perfect if you’re an online gamer or movie buff, and regularly stream HD TV and films - Great when the whole family needs to be online at the same time - Wireless Hub One Router included (worth £99.99).

Unlimited Fibre Extra Broadband: Our fastest fibre broadband. Superfast  and reliable, it lets you do more of what you love online - even faster - Enjoy average download speeds of 66Mbps - Great when the whole family needs to be online at the same time – on lots of different devices - Wireless Hub One Router included (worth £99.99).

Pricing Refresh

Which services are affected? All Plusnet residential broadband variants (excluding the non-minimum term customers) will see a £1 price increase from 05/06/18. This will apply to new and existing customers.

Broadband pricing tables

Unlimited Broadband pricing: Includes 12 and 18 month contract periods, including line rental and set up costs.

Unlimited Fibre Broadband pricing: Includes 12 and 18 month contract periods, including line rental and set up costs.

Unlimited Fibre Extra Broadband pricing: Includes 12 and 18 month contract periods, including line rental and set up costs.

    

Broadband prices are subject to change and the broadband price you pay depends on what part of the UK you live in. These tables are for informational purposes and are based on projected costs.  

Call packages 

Fair usage policy on 0845 & 0870 numbers: For any customer that exceeds the limits (1000 minutes or 150 calls per month to 0845 and 0870 numbers) Plusnet will have the right to either charge a fee, suspend their service or terminate our agreement

Line Only: Our line rental is simple and straightforward – we don’t add in any call plans, so you only pay for what you’re actually using - 1471 & 1571 included - Includes calls to Plusnet support - Includes calls to other Plusnet Landline customers.

Evening & Weekend UK & Mobile calls: If our line only offer doesn’t suit your needs try our evening and weekend call plan which also includes 1000 UK mobiles minutes from your home phone - Evening and weekend calls to UK landlines (01, 02, 03, 0845 and 0870). (7am-7pm Monday to Friday & all across the weekend) - 1000 inclusive UK mobile minutes to use a month during evening and weekends - Includes calls to Plusnet support - Includes calls to other Plusnet Landline customers - 60 minute limit per call applies, after that, pick up and start again to save extra costs.

Unlimited UK & Mobile calls: Still not enough? With our unlimited call plan you can talk away to your heart’s content (just remember to put the phone down before 60 minutes, then pick it up and start again if you need to!) - Anytime calls to UK landlines (01, 02, 03, 0845 and 0870) -2000 inclusive UK mobile minutes to use a month at any time - Includes calls to Plusnet support - Includes calls to other Plusnet Landline customers -60 minute limit per call applies, after that pick up and start again.

Anytime international 300: This is a perfect package for UK landline anytime calls and if you need to make calls abroad, you get 300 minutes per month to our top 35 international countries - Anytime calls to UK landlines (01, 02, 03, 0845 and 0870) - Includes calls to Plusnet support - Includes calls to other Plusnet Landline customers - 60 minute limit per call applies, after that pick up and start again - 30 minute per international call limit applies, after that pick up and start again.

Line rental saver: Line Rental Saver allows you to save money on your Home Phone line rental costs. Pay for 12 months line rental (£185.88) in advance and you'll pay a lower monthly equivalent compared to our standard monthly line rental charge.

Call charges (Out of call packages)

Plusnet Mobile (Sim only): Plusnet provide sim only plans bursting with data, calls and texts for great value prices - 30 day rolling contracts - Proud to use EE’s 4G Network - Terms and exclusions apply - UK based customer service -  Mates rates: Plusnet broadband or home phone customers get access to fantastic offers we reserve for our best mates.

BT Sport: BT Sport can be added to Plusnet broadband providing you are a Plusnet broadband customer and have a Sky box or Plusnet’s YouView platform. If you sign up to a BT Sport pack through Plusnet, you’ll then be able to watch 42 live Barclays Premier League games, BT Sport 1, BT Sport 2, BT Sport 3, BT Sport ESPN and BT Sport Europe through your TV.    


 

 Plusnet  

01-06-2018

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